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Refund and Return Policy

Sometimes a product does not quite meet the expectations and of course we understand that. If you are not satisfied with your purchase, you can return the goods within 30 days. PLEASE EMAIL US AT returns@banded-berlin.com
1. Pack your products in the original packaging and include all documents, accessories and instructions that you have received. Please also enclose your proof of purchase and let us know why and how many products you are returning.
2. Our customer service will issue a DHL return slip. Please send an e-mail to returns@banded-berlin.com or call us between 10:00 a.m. and 6:00 p.m. Monday-Friday
at +49 03031484861 GMT so that we can issue you a return slip after you have given your order number and have confirmed your address.
3. Once you have the return slip, please contact DHL at +49(0)228 43331122** to arrange a pickup from your home or office, possible in all cities within Germany. Please stick the prepaid return slip on the outside of the package so that it covers all previous address labels. Normally it takes 5-10 working days until the package has arrived at the responsible department and has been processed. Please note that the package must be dispatched within 30 days for the purchase price to be refunded. Refunds are always made using the original payment method.
Customers accept the risk that products may be lost if we do not receive or accept them via DHL. You have the option of checking the shipment status www.dhl_shop.det o track.
If you do not want to use DHL to return your product, you can send it to the following address:
Gebel-Hibbs GbR
Dresdener Strasse 15
10999 Berlin DE
In this case you have to bear the return shipping costs yourself. Please note that we accept no liability for packages that we do not receive and that products that have been bought in shops cannot be returned by post, but must be returned through one of our resellers.